FAQ

About The Giving Family Festival

When and where is it happening?

Date: 4 & 5 November 2017
Time: 10am – 9pm (4 Nov), 9am – 9pm (5 Nov)
Where: Singapore Sports Hub, OCBC Square
How to get there: www.sportshub.com.sg/directions/Pages/getting-here.aspx

What time do I need to arrive?

The Festival’s in full swing from 10am to 9pm on both days so you may arrive any time after 10am!

Family Arena Games, My Gym Sessions & Workshops

If you’ve signed up for any Family Arena Games, My Gym sessions or workshops, please arrive at least 15 minutes prior to your respective commencement time.

Run & Raisin’

Please arrive at least 30 minutes prior to your run category’s flag-off time.

Can I sign up for activities on that day itself?

Yes! Just approach our friendly staff and volunteers at the activity booths.

Please note that slots for Family Arena Games, My Gym sessions or workshops are limited and that registration is on a first-come-first-served basis. To avoid disappointment, register in advance here: www.thegivingfamily.sg/highlights

Must I stay through the whole event?

You may come and go as you wish but we’d love to have you back for more festival fun!

Can I bring my pet?

As much as we love our furry friends, pets are not allowed at the event venue.

What is the minimum age to participate in The Giving Family Festival?

Everyone is welcomed at The Giving Family Festival! But do take note of the age requirement for the respective workshops and the Nerf Gun Battle reflected here: www.thegivingfamily.sg/highlights

What is The Giving Family Festival?

The Giving Family Festival is a 2-day charity carnival cum bazaar for family and friends! Try your hand at fun games, experience exhilarating rides, hands-on workshops, and support local talent by shopping from a range of artisan goods and mouth-watering treats!

Proceeds from the Festival will go towards impacting the lives of more than 28,000 individuals and families in need under the care of TOUCH.

What are the event highlights?

You may refer to the programme highlights here: www.thegivingfamily.sg/highlights

Can I pay for every activity I sign up for by cash at The Festival?

Online registration and payment for Family Arena Games, My Gym sessions or workshops are to be made via credit card.

Payment for any workshops, games or merchandise on the day itself at The Giving Family Festival are to be made with Festival Coupons.

You can get your Festival Coupons here! www.thegivingfamily.sg/coupons

How long may each activity last for?

Estimated duration as follows:

Family Arena

Nerf Gun Battle: 1 hour (Strategy discussion: 30 minutes, Activity: 30 minutes)

Workshop Duration

Artisanal Candle Making Workshop: 45 minutes

Cake Decorating Workshop: 2 hours

Calligraphy Writing Workshop: 1 hour

Making Dough Safe: 1 hour

Music Workshops: 45 minutes

Terrarium Workshop: 1 hour

What should I bring?

Bring your loved ones and a fun-loving attitude! But also, do remember to bring your Festival Coupons for any purchases or game/workshop registration you’d wish to make.

Will there be people available to help take care of my child/children?

Child-care corners and babysitters will not be provided. After all, The Giving Family Festival is about having fun and spending precious time together with your family and friends!

I would like to give a family in need the opportunity to enjoy this event. Can I do that?

You can do just that under our “Sponsor A Family” programme!

With your sponsorship of $350, a TOUCH beneficiary and two of his/her family members will each receive a complimentary ride, game and hotdog bun while spending quality time at The Giving Family Festival. The remaining proceeds from your donation will be channelled towards supporting more than 28,000 individuals in need under TOUCH.

Coupon Purchase & Registration

How can I register for games and workshops at The Giving Family Festival?

You may register for the workshops and Nerf Gun Battle here: www.thegivingfamily.sg/highlights

How will I know if my purchase has been successful?

You will receive an email confirmation upon successful registration / coupon purchase.

When will I receive my coupons after making the purchase?

You will receive your coupons within two weeks of making your purchase.

What happens if it rains?

The event will go on if it rains, unless the rain is torrential and is considered dangerous during that period. If this is the case, every effort will be made to notify all participants to take shelter immediately. Only when the rain has cleared and it is safe again, will outdoor activities resume.

Activities conducted at the sheltered area will not be affected by weather conditions.

Festival Coupons will not be refunded in the event of rain.

How can I purchase coupons for The Giving Family Festival?

You may purchase your Festival Coupons here: www.thegivingfamily.sg/coupons

How much are coupons?

Online Early Bird Rate (Offer ends 8 Oct 2017)

Purchase 2 coupon booklets at only $85 (U.P. $100)

Regular Rate

Coupon booklets are available at $50 each.

I keyed in the wrong address. Can I make changes to my personal particulars after submitting my registration/purchase?

Should you like to make changes to your personal particulars after submission, please send an email to pauline.lee@touch.org.sg or call 6431 0438.

Can I get a refund if I can’t come?

Coupons are not refundable once they’ve been purchased.